IT Help Desk Technician

Welcome to CTI Foods, where quality, service, and people are at the heart of everything we do. We are a leading food manufacturing company, dedicated to providing our customers with the best possible products and our employees with a rewarding career. 

At CTI, we passionately believe that people are our #1 ingredient. We provide a positive and supportive work environment, opportunities for growth and advancement, and a competitive compensation package. We value our employees' contributions and strive to create a culture of respect, teamwork, and excellence.

Whether you're interested in a career in production, quality control, or management, we have a variety of opportunities available. We believe that our success is a result of our focus on quality, service, and people, and we look forward to continuing to serve our customers and employees with excellence.

If you're looking for a rewarding career in the food manufacturing industry, look no further than CTI Foods! Join our team and become a part of a company that values quality, service, and people. 

As a “Specialist I, IT Helpdesk”, you will utilize knowledge of applications, cloud architecture (SaaS, IaaS, PaaS), database administration, networking, and hardware systems, along with critical thinking skills, to maintain and support information and operational technology applications, infrastructure, and hardware throughout the organization. This role will work in a fast-paced, collaborative, and Agile/Kanban environment, supporting various manufacturing, financial, and technology initiatives.

1. Monitor and triage helpdesk escalation queue to ensure operational & financial productivity and overall system avaibility.
2. Proactively review historical issue data to initiate, plan, and deliver continuous production-system improvements.
3. Engage with balance of Systems Engineering team to upgrade and/or replace legacy production systems.
4. Manage assigned project Kanban (JIRA) and deliver project-based system enhancements to approved specification.
5. Engage with IT Support Manager and systems analysis team (IT Project Manager) to define and support system configuration projects.
6. Interface with stakeholders to define, train, and validate system requirements, utilizing end-user appropriate language and tools.
7. Proactively identify, record, and escalate blockers and risks to operational effectiveness or system availability/stability.
8. Develop technical documentation and deliver end-user training on newly deployed or upgraded systems.
9. Other duties as assigned by IT leadership team.

What we need from you:

• 2+ years’ experience supporting a large-scale enterprise environment including, but not limited to, ITSM, Active Directory, Azure AD, MS Office 365, Windows Server 2019, and One Drive for Business (Required)
• 2+ years’ experience supporting data solutions including MS SQL Server, SSMS, & SSRS (Required)
• 2+ years’ experience supporting Exchange, Outlook, and Teams/Teams Phone (Preferred)
• Demonstrated intermediate proficiency in PowerShell scripting (Preferred)
• Experience working with at least one cloud technology ecosystem such as AWS or Azure (AWS preferred)
• AWS Cloud Practitioner Certification (Preferred)
• Microsoft Certification(s) (Identity & Access Admin, M365 Security Admin, Azure Administrator) (Preferred)
• Willingness and desire to learn and apply advanced IT and project management principles and tools
• Self-motivated and self-starter
• Strong verbal and written communication skills
• Ability to work well in a team environment and independently, tackling complex problems
• Ability to build relationships with stakeholders across organizational boundaries
• Engages in ongoing continued education opportunities and proactively brings opportunities for improvement to team, direct manager, and business stakeholders.
• Be accountable to yourself and team for quality and timely delivery of product features
• Be able to communicate and take ownership for overcoming roadblocks to performance/solution delivery
• Able to articulate technical concepts in as non-technical a manner as possible without distorting the message
• Able to handle working with ambiguity and demonstrates capacity to create clarity
• Strong desire to learn and grow
• Able to learn new technologies and apply them quickly
• Cross-functional problem solver

What you'll receive from us:

• Salary within the range of $50,000 - $70,000, depending on experience*
• Unlimited PTO*
• Medical, Dental, & Vision Insurance
• Company Paid Life Insurance
• Telehealth Services
• 401K Matching
• FSA & HSA available
• EAP and wellbeing support
• Tuition reimbursement program available

*The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range. Unlimited PTO requests are subject to approval and is subject to the current business needs of CTI Foods.